Last Updated: May 2026
At Serenity Stay Guest House, accessible from serenitystayguesthouse.com, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by our website and how we use it across our hospitality, dining (Desi Bites & Hunger Club), and entertainment (Fun City) services located at SM Plaza, Mang Road, Rawalakot.
If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.
1. Information We Collect
We collect personal information that you voluntarily provide to us when you book a room, order food, or contact us. This may include:
- Personal Data: Name, contact number, email address, mailing address, and government-issued identification (CNIC/Passport) required during check-in.
- Payment Information: Details required to process room reservations or advance payments securely (we do not store full credit/debit card information on our servers).
- Log Files: Like most standard websites, we collect automated information such as IP addresses, browser type, Internet Service Provider (ISP), date/time stamps, and referring/exit pages to analyze website performance.
2. How We Use Your Information
We use the information we collect in various ways, including to:
- Process, manage, and confirm your room bookings at Serenity Stay Guest House.
- Coordinate food deliveries or reservations for Desi Bites and Hunger Club.
- Understand and analyze how you use our website to improve your user experience.
- Communicate with you regarding updates, promotional offers, or booking confirmations.
- Maintain a safe and secure environment at our physical location in SM Plaza, Rawalakot.
3. Data Protection & Security
We implement a variety of security measures to maintain the safety of your personal information. Your personal data is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential.
4. Third-Party Sharing Policy
- No Sale of Data: We do not sell, trade, or otherwise transfer your personal identifiable information to outside third parties.
- Service Providers: We may share necessary details with trusted third parties who assist us in operating our website, conducting our business, or servicing your requests (such as SMS gateways for booking confirmations or secure payment processors), as long as those parties agree to keep this information confidential.
- Legal Requirements: We may disclose your information when required by local Pakistani law enforcement or to comply with legal processes.
5. Cookies and Web Beacons
Our website uses “cookies” to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information. You can choose to disable cookies through your individual browser options.
6. Children’s Privacy
Another part of our priority is adding protection for children while using the internet. We do not knowingly collect any Personal Identifiable Information from children under the age of 13. While Fun City is a family-focused entertainment hub, any online booking or interaction must be handled by a parent or legal guardian.
7. Consent
By using our website, you hereby consent to our Privacy Policy and agree to its terms.
Contact Us
If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at:
Address: SM Plaza, Mang Road, Rawalakot
Phone: +92 340 821 4041
